High Street Retailers Enhance Customer Experience Through k2e Employability Training
(Posted on 11/01/17)
kickstart2employment, one of the UK’s fastest growing training companies, has delivered employability training for a number of high street retail brands that aims to enhance customer engagement and instore productivity.
k2e worked in partnership with Jobcentre Plus and the Crowngate Shopping Centre in Worcester to deliver a comprehensive training programme that would prepare candidates for a career in the retail sector. Through the delivery of the NOCN Skills for Employment, Training and Personal Development Certificate, k2e equipped candidates with the competencies required to complete an initial work experience placement before successfully securing permanent employment with leading retail employers operating within the Crowngate Shopping Centre.
The two week course follows an intensive programme of modules that develop a candidate’s ability to succeed in a fast paced sales environment. As well as acquiring valuable skills in customer service, candidates were trained in team work and communications, health and safety matters, time management and problem solving. In preparation for their work experience, candidates were supported to create an advanced personal career portfolio whilst strengthening interpersonal and interview skills.
Everyone involved in the development of this collaborative programme was impressed with its results, with over 50% going on to secure employment at the shopping centre. Mike Close was one such candidate. Commenting on the employability programme, he said:
“I thoroughly enjoyed my two week training course delivered by kickstart2employment. The tutor was great and flexible to each student’s needs. He ensured the course was informative and nurtured our strengths by presenting the modules in a variety of ways. The source material provided was comprehensive and the tutor’s knowledge was excellent. Through a combination of practical exercises and humour, he was able to make the course far more enjoyable than I had expected! I can honestly say this course helped me to successfully secure employment.”
Many of the candidates who had been out of work for some time found the course useful in building confidence and acquiring new skills. Course participant Paul Beech said:
“I would like to thank kickstart2employment for giving me the opportunity to attend the NOCN Skills for Employment, Training and Personal Development course arranged through Worcester Jobcentre Plus. The course was led by Neal Colpitts who proactively engaged with candidates of all abilities and enthusiasm levels. We covered a diverse syllabus of relevant subjects, which was ideal for both people approaching their first job and those refreshing skills to help them successfully re-enter the job market. I thoroughly enjoyed the entire course, even the parts I found personally challenging. It has enabled me to regain my confidence and self-esteem.”
k2e developed the modules so course participants could actively and confidently commence employment. Being trained effectively in customer service will enable them to engage with customers and provide a positive experience at all times. The course nurtured participants to be proactive in their roles, which will inevitably drive efficiencies and productivity in the workplace.
k2e, Jobcentre Plus and the Crowngate Shopping Centre are currently looking to deliver this training programme to a wider selection of retail brands, so they too can maximise the opportunity to acquire well-rounded and engaged employees to strengthen their workforces. Discussions are also ongoing about the introduction of an Apprenticeship Scheme that will further advance the skills of both new and existing staff working throughout the shopping centre. Commenting on this training provision, John Chambers, Recruitment Consultant for the Department of Work & Pensions at Worcester Jobcentre Plus, said:
“Worcester Jobcentre Plus has been working with kickstart2employment since September 2016 and during that time we have developed a very valuable and fruitful working relationship. Neal Colpitts, the company’s lead tutor, has played a key role in providing training courses for us in the industrial sector, which have been tailored to satisfy our requirements. His flexible approach has meant that we can make any necessary adjustments along the way. We have received very positive feedback from numerous customers and candidates in terms of course content and Neal’s delivery style. The completion rates and outcomes from this course was very positive, which is testimony to his skills as a tutor and unwavering support from kickstart2employment. “It is very beneficial for us to know that when promoting a training course we have the utmost confidence that it will be delivered to the highest standard. We look forward to collaborating with kickstart2employment throughout this performance year and beyond.”
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